Terms of Service

These Terms of Service govern your use of the VANTA website and any purchases made through our store. By accessing our website, creating an account, or placing an order, you agree to these Terms.

Throughout these Terms, “VANTA”, “we”, “us” and “our” refer to VANTA. “You” and “your” refer to the customer or website user.

1. Online Store Terms

By using this website, you confirm that you are at least the age of majority in your state or territory, or that you have permission from a parent or legal guardian to use this website.

You must not use our products, website or services for any unlawful or unauthorised purpose.

2. Products and Information

We aim to ensure that product descriptions, specifications, images, pricing and availability are accurate and up to date. However, minor differences in appearance, packaging or specifications may occur.

We reserve the right to modify or discontinue products at any time without notice.

Product images are provided for illustrative purposes and colours or appearance may vary depending on your screen, lighting and product batch.

3. Pricing

All prices displayed on our website are in Australian Dollars (AUD) unless otherwise stated.

Where applicable, prices include GST.

We reserve the right to change prices at any time. Price changes will not affect orders that have already been accepted and paid for.

If a product is listed at an incorrect price due to an error, we reserve the right to cancel the affected order and provide a full refund.

4. Orders

Submitting an order does not necessarily mean that we have accepted it.

We reserve the right to refuse, cancel or limit an order where reasonably necessary, including in cases of suspected fraud, incorrect pricing, stock errors, payment issues or unusually large quantities.

If we cancel an order after payment has been received, we will refund the amount paid using the original payment method.

You are responsible for ensuring that all information supplied during checkout, including your name, email address, billing details and delivery address, is correct.

5. Payment

Payment must be made using one of the payment methods available at checkout.

Your order may not be processed or dispatched until payment has been successfully authorised.

Where third-party payment providers are used, your payment may also be subject to their separate terms and conditions.

6. Shipping and Delivery

We aim to process and dispatch orders as quickly as possible. Any shipping or delivery timeframes shown on our website are estimates and may vary due to courier delays, weather, public holidays, remote locations or other circumstances outside our reasonable control.

You are responsible for providing a complete and accurate delivery address.

Where an order is returned to us because an incorrect address was supplied, delivery was refused, or the parcel was not collected, additional shipping charges may apply before the order is resent.

Risk in the goods passes to you upon delivery, subject to your rights under Australian Consumer Law.

7. Returns and Refunds

Returns and refunds are handled in accordance with our Return & Refund Policy.

Eligible change-of-mind returns must generally be requested within 30 days of receiving the product.

Returned products will be inspected by our warehouse team before a refund is approved. Once approved, refunds will be issued to the original payment method. Depending on your bank or payment provider, refunds may take approximately 3–10 business days to appear in your account after processing.

Nothing in our Returns Policy or these Terms excludes any rights you may have under Australian Consumer Law.

8. Faulty, Damaged or Incorrect Products

If your order arrives faulty, damaged or incorrect, please contact us as soon as reasonably possible with your order details and information about the issue.

Depending on the circumstances and your rights under Australian Consumer Law, an appropriate remedy may include repair, replacement, refund or another applicable solution.

9. Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in these Terms is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded.

Where our liability can lawfully be limited, it will be limited only to the maximum extent permitted by law.

10. Warranty

Where a VANTA product is supplied with a stated warranty period, that warranty operates in addition to your rights under Australian Consumer Law.

Warranty coverage does not generally extend to damage caused by misuse, neglect, accidents, unauthorised modifications, incorrect installation, improper storage, normal wear and tear or use contrary to supplied instructions.

Any specific warranty conditions supplied with a product will also apply.

11. Website Use

You agree not to misuse our website.

Prohibited conduct includes attempting to gain unauthorised access to our systems, introducing malicious software, scraping or copying website content without permission, interfering with website operation, using the website for fraudulent activities, or violating any applicable law.

We may restrict or terminate access to our website where we reasonably believe these Terms have been breached.

12. Intellectual Property

All content on the VANTA website, including logos, branding, product photography, graphics, text, designs, videos and website content, is owned by or licensed to VANTA unless otherwise stated.

You may not reproduce, distribute, modify, publish or commercially exploit our content without prior written permission.

13. Third-Party Services and Links

Our website may use or link to third-party services, including payment processors, shipping providers, social platforms and other websites.

We are not responsible for the content, availability, security or practices of third-party websites or services that we do not control.

Your use of third-party services may be governed by their own terms and privacy policies.

14. Limitation of Liability

To the maximum extent permitted by law, VANTA will not be liable for indirect, incidental, special or consequential losses arising from the use of our website or products.

Nothing in this section limits any liability that cannot legally be excluded or limited under Australian Consumer Law or other applicable legislation.

15. Personal Information

Your submission of personal information through our store is governed by our Privacy Policy.

We take reasonable steps to protect customer information and use it only in accordance with applicable privacy requirements and our Privacy Policy.

16. Promotions and Discount Codes

Promotional offers and discount codes may be subject to additional conditions.

Unless otherwise stated, discount codes cannot be exchanged for cash, may not be combined with other offers, and may be withdrawn or changed at any time.

We reserve the right to cancel or reject the use of a promotion where we reasonably believe it has been used fraudulently or contrary to its stated terms.

17. Errors and Omissions

Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, availability or other information.

We reserve the right to correct errors, update information or cancel affected orders where reasonably necessary.

18. Changes to These Terms

We may update these Terms of Service from time to time.

The latest version will always be published on our website. Your continued use of the website after changes are published constitutes acceptance of the updated Terms, to the extent permitted by law.

19. Governing Law

These Terms are governed by the laws of Australia and the applicable laws of the Australian state or territory in which VANTA operates.

Nothing in these Terms limits any rights available to consumers under applicable Australian law.

20. Contact Us

If you have any questions about these Terms of Service, please contact us: