Refund policy

Shipping Policy

At VANTA, we aim to process and dispatch orders as quickly as possible throughout Australia. Shipping costs and delivery times vary depending on the product, delivery location, order size and weight.

Shipping Costs

Shipping charges are calculated based on a number of factors, including:

Delivery state and postcode
Product size and weight
Number of items in your order
Whether the product requires standard, bulky or heavy-item freight
Available delivery services to your location

Because shipping requirements vary from product to product and state to state, the applicable shipping cost will be displayed at checkout before payment is completed.

Some large, bulky or heavy products may require specialised freight and may have different shipping rates.

Same-Day Dispatch

Orders placed before 12:00 PM on a business day will generally be dispatched on the same business day, provided:

The item is in stock
Payment has been successfully processed
No additional verification is required
The order does not require specialised freight arrangements

Orders placed after 12:00 PM, on weekends or on public holidays will generally be dispatched on the next available business day.

During particularly busy periods, dispatch times may occasionally be longer.

Estimated Delivery Times

Once your order has been dispatched, estimated delivery times for standard orders are generally:

Australian Metro Areas: approximately 1–5 business days

Regional & Rural Areas: approximately 3–6 business days

These timeframes are estimates only and begin from the date your order is dispatched, not from the date the order is placed.

Remote locations may require additional delivery time depending on the freight provider and accessibility of the delivery address.

Heavy & Bulky Items

Large, heavy or bulky products may require specialised freight services and will often have different delivery timeframes from standard parcels.

Delivery times for these products may vary depending on:

Product dimensions and weight
Your delivery location
Freight carrier availability
Depot schedules
Whether additional handling or specialised transport is required

Where applicable, estimated freight costs and delivery information will be provided at checkout or communicated to you after your order has been placed.

Some heavy or oversized items may take longer than our standard 1–6 business day delivery estimates.

Tracking Your Order

Where tracking is available, you will receive tracking information once your order has been dispatched.

Please allow some time for tracking information to become active after receiving your shipping confirmation, as carriers may not scan the parcel immediately.

Delivery Delays

While we work with our delivery partners to get orders to customers as quickly as possible, delivery times are estimates and cannot always be guaranteed.

Delays may occur due to circumstances outside our reasonable control, including:

Courier or freight network delays
Severe weather
Public holidays
Peak shopping periods
Remote delivery locations
Transport disruptions
Incorrect or incomplete delivery information

VANTA is not responsible for carrier delays outside our reasonable control; however, our team will assist where possible if there is an issue with your delivery.

Delivery Address

Customers are responsible for ensuring that their delivery address and contact information are accurate when placing an order.

Please check your address carefully before completing checkout.

If you notice an error after placing your order, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or dispatched.

Additional shipping charges may apply if an order needs to be redirected, resent or returned due to an incorrect or incomplete address.

Multiple Shipments

Orders containing multiple products may occasionally be shipped separately, particularly where items are stored at different locations or require different freight services.

If your order is split into multiple shipments, you may receive separate tracking information for each shipment.